Toyota Canada Inc. (“TCI”), which includes Toyota, Lexus and Scion brands, respects your right to privacy. This Policy outlines how TCI’s privacy principles protect your privacy as a key part of TCI’s on-going sales and service relationship with you as a valued Toyota (Lexus) (Scion) customer. The privacy principles apply to all personal information that TCI collects from customers. Personal information refers to any personally identifiable information about you. It does not include aggregate information that does not identify you specifically.
In connection with your vehicle purchase, TCI collects the information provided by you that is necessary for your Toyota (Lexus) (Scion) Dealership to complete the transaction, including your name, address, telephone number(s), email address, driver’s license and insurance information. TCI also records information respecting the vehicle purchased, the purchase price and other transaction information. TCI will also collect personal information from you through customer surveys, inquiries or requests for information and your visits to TCI web sites. You will only be asked to provide personal information in order to enable TCI to provide you with a service (such as sending you a new vehicle brochure, assisting you in contacting a Dealership, or enabling you to complete online credit or job applications).
If you apply for credit with Toyota Credit Canada Inc. (“TCCI”), TCCI will obtain credit approval information from you and third parties. The full TCCI Privacy Policy, which outlines how TCCI’s privacy principles protect your privacy as a key part of its ongoing business relationship with you as a valued Toyota (Lexus) (Scion) customer, is available here TCCI Privacy Policy.
TCI will collect information relating to your service transactions with authorized Toyota (Lexus) (Scion) Dealerships.
As part of TCI’s on-going efforts to better understand your automotive needs and improve the products and the quality and efficiency of TCI and TCI’s Dealership’s provision of these products and services to you, TCI will, from time to time, ask you to provide information regarding your purchase preferences, demographics and lifestyle through customer surveys.
TCI will also collect any information that you provide through your customer service inquiries or when TCI responds to your requests for information.
TCI also collects information that you provide during visits to TCI web sites, including contact information, vehicle information, customer survey information, visitor’s Dealership and language preferences, owner information, and contest entry information.
TCI may use your personal information for the following purposes:
For the purposes outlined above TCI may share your personal information with Toyota Credit Canada Inc. and with Toyota (Lexus) (Scion) Dealerships and Dealer associations.
TCI will also share your information with select TCI marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt-out of communications with TCI’s marketing partners. Your personal information may be transferred to third party service providers that TCI uses to assist in managing and processing your personal information. TCI’s third party service providers are required to use, maintain and disclose your personal information only in accordance with TCI’s instructions to them and only on TCI’s behalf.
TCI will not disclose any of your personal information to any other persons, except (i) with your prior consent; (ii) in connection with a sale of all or substantially all of the assets of one of TCI’s businesses; or (iii) as may be required or permitted by law.
If your vehicle is enabled with a factory installed telematics system also known as connected vehicle services (“CVT Services”), TCI will collect, use and share personal information and vehicle data to activate and provide the connected services, and for ancillary uses, as set out in this section of the Policy titled “Connected Vehicle Services”.
TCI may collect the following types of data and personal information in the course of providing the CVT Services: personal contact information (including name, address, phone number, email address, language preference), vehicle location; and any information you provide during a telephone call with our response centre.
We collect information about you and your vehicle several different ways: what we receive directly from you; from what you and your vehicle dealer provide to us; from your use of the CVT Services; from calls or emails between us; and from our connected vehicle service providers.
TCI collects and uses this data to deliver the following CVT Services:
If you speak with the CVT Services response centre from your vehicle, you and any other person in your vehicle may be recorded for quality assurance purposes. The response centre may retain the recording for seven years or a transcript of the recording for two (2) years as required by law and to support requests from customers and law enforcement. For Automatic Collision Notification, Emergency Assistance Button, Roadside Assistance, Stolen Vehicle Locator and Destination Assist, we retain the electronic signal history from your vehicle for seven (7) years. Signal History tells us when you or your Vehicle contacted us and your Vehicle’s Location at the point of signal initiation.
You agree that, subject to applicable law, we can, use any of this information we collect to: (a) provide CVT Services to you or your vehicle (including, but not limited to, sharing that information with roadside assistance providers, emergency service providers, or others, as needed); (b) communicate with you about your account, or your vehicle; (c) check or maintain your vehicle’s factory installed telematics system; (d) analyze information about product usage, and comply with law; (e) provide information about you to your dealer in connection with your Vehicle; (f) provide information about you to our business partners to fulfill any request you may make and improve our service to you; (h) evaluate and improve our Service; (i) enforce the related CVT Services Terms and Conditions; (j) prevent fraud or misuse of Services; (k) comply with law, legal process or litigation; (l) protect the rights, property, or safety of you or others; (m) offer you new or additional products or services; (n) perform market research; or (o) respond to requests from TCCI about the location of your vehicle as otherwise provided in this Agreement.
TCI engages third-party service providers to assist in delivering the CVT Services. As such, we may share personal information with our service providers who will only use the personal information for the purpose of providing the CVT Services.
The personal information that you provide to TCI may be transferred outside of Canada for processing. TCI may store personal information on servers located in other jurisdictions, including the United States. Please note that the privacy laws in such jurisdictions differ from Canadian privacy laws and that in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts.
If you would like to obtain more information about TCI’s policies and practices with respect to the transfer and processing of personal information outside of Canada, please contact TCI in any of the ways described below at “How You Can Review and Update Your Personal Information”.
Your consent may be given expressly or implied, depending on the circumstances.
In connection with your vehicle purchase or certain service requests you will be asked to consent expressly to TCI’s collection of personal information for the purposes identified herein.
When you visit TCI’s web sites (www.toyota.ca, www.lexus.ca, www.scion.ca, www.clubtoyota.ca, and www.clublexus.ca) you consent to TCI’s collection, use and disclosure of your personal information that you provide on the web site. In some cases the web site may prompt you to provide your consent to the collection of certain personally identifiable information. By clicking “I have read and I agree” you are giving TCI permission, as applicable, to collect, use and disclose your personal information as described above under the headings “What Personal Information Does TCI Collect”, “How is Your Personal Information Used” “With Whom is Your Personal Information Shared?”.
In other cases, your consent is understood, such as when you respond to a customer satisfaction survey, request a product information brochure from the web site, register for updates on the web site or complete an online job application.
By providing any personal information in any email request or any interactive activities on TCI’s web site you consent to TCI’s collection of that information.
You may at any time withdraw or change your consent to TCI’s use or disclosure of your personal information, or request TCI to delete it from TCI’s files, subject to legal and contractual restrictions. However, if you do not provide personal information required to supply a product or service, TCI may not be able to provide that product or service.
Unless you request TCI not to do so, you agree that TCI may use and disclose to TCCI , to Toyota (Lexus)(Scion) Dealerships and to Dealer associations your personal information for the purposes of selectively including you in advertising and marketing campaigns designed to increase the awareness of Toyota, Lexus or Scion brand products and services and the goodwill associated with TCI’s businesses. Some of TCI’s advertising and marketing campaigns include sending out Toyota, Lexus or Scion newsletters, service reminders and promotional offers. If you would prefer that TCI not use your personally identifiable information for such advertising or marketing campaigns, please contact TCI in any of the ways described below under the heading “How You Can Review and Update Your Personal Information”. You may notify TCI that you do not wish us to use your personal information for any purposes that are not required to supply you with a product or service at any time by contacting us in any of the ways described below under the heading “How You Can Review and Update Your Personal Information”. TCI will seek your further consent to any additional uses of personal information for which TCI has not obtained your consent previously.
TCI will only send email, text or other electronic messages to you if you have existing vehicle warranty and/or Extra Care Protection coverage or some other form of business relationship with TCI, or have asked for or otherwise agreed to receive emails, texts or other electronic messages from TCI. Any electronic message that you receive from TCI will identify TCI as the sender, enable you to contact TCI directly and provide for a means of unsubscribing from further electronic messages. TCI may also from time to time request your consent on behalf of any of or all of TCCI, Toyota (Lexus) (Scion) Dealerships and Dealer associations, and Toyota marketing partners. Electronic messages that you receive from any of these entities will identify the sender, enable you to contact the sender directly and provide for a means of unsubscribing from further electronic messages from the sender, and in the case of Toyota marketing partners, unsubscribe from all Toyota marketing partner electronic messages.
Non-Personally Identifiable Information. When you visit TCI’s web sites, unless you tell TCI who you are or reveal any other personal information, TCI does not collect or store any information about you. The only information TCI collects and stores is non-personally identifiable information such as the name of your Internet service provider, the type of the Internet browser you used, and referring web site and the pages you request. TCI uses this non-personally identifiable information to generate aggregate statistics regarding TCI’s web site activity.
Cookies. Cookies are files that your web browser places on your computer's hard drive that permit TCI to tell whether, and if so, how many times, you have accessed TCI’s web sites previously, your language of choice, your Dealer of choice, the province in which your internet provider resides, internet user behavioral analysis, and your computer system’s flash preference. You may choose to decline to accept cookies if your browser permits but doing so may affect your use of TCI’s web sites and your ability to access certain features of the web sites.
Pixel tags. A pixel tag is a transparent graphic image, sometimes called a web beacon, clear GIFs or tracking beacon, placed on a web site or in an e-mail, which indicates to us that a page or e-mail has been viewed. In addition, a pixel tag may tell your browser to get content from another server.
Third-Party Links. TCI’s web sites contain links to other sites. When you click on links that take you to third party web sites, you will be subject to the third parties' privacy policies. While TCI supports the protection of privacy on the Internet, TCI is not responsible for the actions of third parties or for their privacy practices. TCI encourages the users of its web sites to be aware when they leave the web sites and to read the privacy policies of each and every web site with which they interact.
Children. TCI does not use its web sites to knowingly solicit personal information from or to market to persons under the age of majority.
TCI licenses technology to serve advertisements on its own web sites and within its content as that content is served across the Internet.
Ad network providers, data providers, publishers and other media-related companies, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your device’s web browser and they may otherwise collect or have access to information about you. We and they may target advertisements for products and services in which you might be interested based on your visits to both the TCI web sites and other web sites. We and they may use a variety of companies to serve advertisements.
If you prefer not to allow TCI to use these technologies to collect or use your personal information for the purposes of targeted advertising on TCI’s web sites, you may opt-out by clicking here. If you prefer not to allow TCI, or third parties acting on TCI’s behalf, to use these technologies to collect or use your personal information for purposes of targeted advertising on third-party websites, you may opt-out by following the procedure on the NAI Opt-Out Page.
These opt-outs will not be effective if your browser is configured to reject cookies, or if you subsequently erase your cookies, use a different computer or change browsers.
In addition, TCI may use third-party ad networks, publishers and other entities to serve advertisements and third party analytics vendors to evaluate and provide us with information about the use of the TCI web sites and viewing of our content. For example, we may share personal information with third parties (e.g., social media sites, other advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to deliver to you content on our website or third party sites. For information about your ability to opt-out of this, please contact us at lexussocial@lexus.ca.
Please note that even if you opt-out, you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.
TCI retains your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified and consented to by you, and for an appropriate time thereafter.
Your personal information will be kept in files stored on TCI’s databases located at TCI’s head office located in Toronto, Ontario.
TCI protects your personal information using security systems appropriate to the sensitivity of the information. TCI’s web sites are members of the Entrust Digital Certificate Program which involves applying security sockets layer software encryption technology to all information that you submit through the web sites. TCI applies security safeguards required for compliance with the Entrust Digital Certificate Program. Please note: You are solely responsible for maintaining the confidentiality of your password(s).
You may review, update or correct any of your personal information held in TCI’s files and your consents regarding its use and disclosure at any time by contacting TCI’s Privacy Officer in any of the ways indicated below.
If you have any questions or concerns regarding TCI’s policy and procedures, if you wish to change your consent to TCI’s use and disclosure of your information, or if you wish to review, update, correct or have TCI delete your information from files, please contact:
Privacy Officer
Toyota Canada Inc.
One Toyota Place
Toronto, Ontario
M1H 1H9
by telephone: 1-888-TOYOTA-8 or 1-800-26-LEXUS or 1-866-9-SCION-1
or by visiting us at toyota.ca or lexus.ca or scion.ca
TCI reserves the right, at any time, to modify this Policy at TCI’s sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon TCI posting the revised Policy on TCI’s web sites.
POSTED: April 2017
Toyota Credit Canada Inc. ("TCCI") operates throughout Canada under the business name of "Toyota Financial Services" and "Lexus Financial Services." TCCI is the financial services provider of Toyota Canada Inc.
As a provider of financial services, the collection, use, and disclosure of your personal information is very important to our day-to-day business operations. The purpose of this Privacy Policy Statement ("Statement") is to inform you of the specific types of personal information we collect, why we collect it, how it is used, how it is disclosed and how you may correct errors in your personal information collected by us.
The full Toyota Canada Inc. Privacy Policy, which outlines how Toyota Canada Inc.'s privacy principles protect your privacy as a key part of the Toyota Canada Inc. on-going sales and service relationship with you as a valued Toyota (Lexus) (Scion) customer, is available here at: www.toyota.ca.
We understand the importance of your personal information and take pride in our commitment to maintaining its confidentiality. We ensure that your personal information is collected, used and disclosed only in the manner in which you have consented. Our organization ensures that we meet or exceed the requirements of all laws and regulations applicable in Canada.
"Personal information" is any personally identifiable information about you, which may include, but is not limited to, your name, mailing address, credit history, credit card number, banking information and voice recordings as well as the terms of your financing and lease agreements (as applicable). It does not include aggregated information that does not identify you specifically.
When you finance or lease a vehicle through us, we will collect the personal information you provide to us in your credit application. Your personal information is also collected when you enter into a finance or lease agreement with us.
We may also collect information during our interactions with you for our mutual protection including, monitoring or recording your telephone discussions with our representatives for servicing accuracy, quality assurance and/or for training purposes.
We may also collect your personal information from third parties including, but not limited to, third parties referenced on your credit application and other credit providers or credit bureaus, however, your consent will have always been obtained prior to any third parties being approached. For example, when you have given us your consent to contact your references or your employer by providing us with their contact information on your credit application.
We may use and share your personal information with Toyota Canada Inc. and with your Toyota (Lexus) (Scion) Dealer and the third parties described below, for the following purposes:
We will only collect, use and disclose your personal information with your consent.
Your consent may be given expressly or implied, depending on the circumstances. In connection with your credit application and financing or lease agreements you will be asked to consent expressly to our collection of personal information for the purposes identified herein. In other cases, your consent is understood, such as when you respond to a customer satisfaction survey, request a product information brochure from our web site, register for updates on the web site or speak with our representatives after having being notified that the call may be recorded.
Customers who prefer not to have their calls recorded can conduct their business with us in writing or you can immediately advise the Customer Service representative that you do not wish to be recorded and we will ensure that procedures are activated to comply with your request.
You may notify us that you do not wish us to use your personal information for any purposes that are not required to supply you with a product or service at any time by contacting us in any of the ways described below under the heading "How You Can Review and Update Your Personal Information". We will seek your further consent to any additional uses of personal information for which we have not obtained your consent previously.
Subject to legal and contractual restrictions, you may at any time withdraw or change your consent to our use or disclosure of your personal information, or request us to delete it from our files. However, if you do not provide personal information required to supply a product or service or withdraw or change your consent, we may not be able to provide that product or service. Notwithstanding any withdrawal of consent, we may retain and use your information for account administration purposes, including collection of any amounts you owe us.
For the purposes outlined above we may share your personal information with Toyota Canada Inc., with the Toyota (Lexus) (Scion) Dealer and with third parties for the purposes identified above. We will not disclose any of your personal information to any other persons except with your prior express consent, or in connection with a sale of all or substantially all of the assets of one of our businesses, or as may be required or permitted by law.
Your personal information may be transferred to third party service providers that we use to assist in managing and processing your personal information. Our third party service providers are required to use, maintain and disclose your personal information only in accordance with our instructions to them and only on our behalf.
We will also share your information with our joint-marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt-out of communications with our joint-marketing partners.
The personal information that you provide to TCCI may be transferred outside of Canada for storage and processing. TCCI uses service providers that store and process your personal information on servers located in the United States. When TCCI uses service providers to store and process your personal information, TCCI's policy is to have appropriate contractual provisions in place with those service providers limiting the purposes for which your personal information is being transferred to them and stipulating security requirements for that information. Please note that the privacy laws in other jurisdictions may differ from Canadian privacy laws and in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts. If you have any questions regarding our policies and practices relating to storage and processing of personal information outside of Canada, please contact us in any of the ways described below under "How You Can Review and Update Your Personal Information".
We retain your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified by us and consented to by you, and for an appropriate time thereafter.
Your personal information will be kept in files stored on our databases located at our Toyota Canada Inc. and TCCI head office in Toronto and Markham, Ontario.
We protect your personal information using security systems appropriate to the sensitivity of the information. In our ongoing effort to safeguard your personal information from unauthorized collection, use or disclosure, we have put in a number of safeguards including; contractual, organizational, structural and technological security standards.
You may review, update or correct any of your personal information held in our files and your consent regarding its use and disclosure at any time by contacting us in any of the ways indicated below. Please note, we rely primarily on you to provide us with your most complete, accurate and up-to-date personal information and to inform us of any changes to your personal information.
If you wish to change your consent to our use and disclosure of your information,
or if you wish to review, update, correct or have us delete your information from
our files, please contact us as follows:
Customer Service Manager
Toyota Credit Canada Inc.
80 Micro Court, Suite 200
Markham, Ontario L3R 9Z5
or by telephone: 1-888-TOYOTA-8
or 1-866-9-SCION-1 or 1-800-26-LEXUS
or by visiting us at www.privacy.toyotafinancialservices.ca
or
www.privacy.lexusfinancialservices.ca
If you have any questions or concerns regarding our Statement and procedures, please
contact:
Privacy Officer Toyota Credit Canada Inc.
80 Micro Court, Suite 200
Markham, Ontario
L3R 9Z5
We reserve the right, at any time, to modify this Statement at our sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon our posting the revised Statement on our web site.
When you purchased or leased your vehicle, you had the opportunity to subscribe for Connected Vehicle Services that offer peace of mind, convenience and infotainment in one comprehensive package. Examples of the Services include live, 24-hour navigation assistance, integration of popular mobile apps and emergency services at the press of a button.
We provide you with these Services by using and managing your Personal Information and Vehicle Data.
This Notice DOES NOT apply to data collection unrelated to Connected Vehicle Services on Toyota or Lexus websites, or on sites that we do not own, operate or control.
Data that identifies you as an individual is considered to be Personal Information. Examples are name, address, phone number, email address.
This Notice DOES NOT apply to data collection unrelated to Connected Vehicle Services on Toyota or Lexus websites, or on sites that we do not own, operate or control.
Data generated by the computers in your Vehicle is considered to be Vehicle Data such as Location Data.
Toyota and Lexus vehicles are equipped with technology that electronically transmits information about your Vehicle to us such that we can provide you with benefits.
To learn whether your Vehicle is equipped with Connected Services, and whether it is active or inactive, contact your Dealer or our Customer Service Team.
We continuously strive to protect your Vehicle Data. We use a dedicated private and secure wireless network. Your Vehicle is designed only to respond to commands from us and only for those features we provide, such as vehicle location.
Your contact information (name, address, phone number, email), provided when you subscribe for Connected Vehicle Services, is retained in secure servers.
We store your Personal Information for 7 years after expiration of your subscription.
There’s an exception to these rules.
We share your Personal Information with:
We DON'T share your Personal Information with:
We share with you and various third parties:
We share your Location Data with:
We take information security seriously.
We continuously strive to protect your Personal Information and Vehicle Data by employing our industry’s best practices through our formal security program.
Our formal security program includes
When you purchased or leased a vehicle equipped with Connected Vehicle Services, you were asked by your Dealer to sign a Connected Vehicle Services Agreement. Our Privacy Policy is part of that Agreement.
Click here to see our Privacy Policy.
NOTE: If you did not accept the Agreement, please notify us within 15 days of taking delivery of the vehicle and we will cancel your Services. Failure to cancel your Services within 15 days of receipt of the Agreement will be deemed acceptance of the Agreement.